At Reverence Retail, we take great pride in offering high-quality products and dedicated customer service, ensuring that each purchase brings satisfaction and joy. However, we understand that sometimes things don’t go as planned, and you might need to return or exchange an item. Therefore, we have established a clear and customer-friendly refund and returns policy to assist you throughout the process.
If, for any reason, you are not completely satisfied with your purchase, you have up to 30 calendar days from the date you receive your order to initiate a return or request a refund. It is important that the product you wish to return is unused, undamaged, and in the same pristine condition in which it was delivered to you. This includes keeping all original packaging, labels, tags, instruction manuals, and any accessories that came with the product. We ask that you handle the product carefully to maintain its original condition, as items that are used, altered, or missing parts cannot be accepted for return.
Before sending any items back to us, please contact our customer support team via email or phone. This allows us to provide you with detailed instructions on how to proceed with the return, answer any questions you may have, and offer solutions that might better suit your needs. Prompt communication helps us process your request faster and avoid any potential misunderstandings.
Due to the complexities involved with international shipping, please be aware that return shipping costs are generally the responsibility of the customer, except in cases where the product is defective, damaged during transit, or incorrect. In such situations, we will gladly cover the return shipping fees and work swiftly to correct the issue. When returning items, we strongly recommend using a reliable shipping service that offers tracking and insurance. This protects your package from loss, theft, or damage during transit, which unfortunately can sometimes occur.
International returns may take longer to process because of customs inspections, additional transit times, and local postal services in your country. We kindly ask for your patience during this period and assure you that we will do everything possible to expedite the process. Please note that any customs duties, import taxes, or fees charged by your country’s customs office are not refundable by us and remain the customer’s responsibility. To avoid surprises, we encourage you to familiarize yourself with your country’s import regulations before placing an order.
Once your returned item arrives at our facility, our team will carefully inspect it to ensure it meets the return eligibility criteria. After verification, we will initiate a refund to the original payment method you used for the purchase. Depending on your bank or payment service provider, it may take up to 14 business days for the refund to reflect in your account. If you prefer, we can also offer an exchange for another product or store credit to be used on future purchases, subject to availability and agreement.
In the event that you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. Providing photos or other evidence will greatly assist us in resolving the issue quickly and fairly. Your satisfaction and trust are very important to us, and we are committed to making the returns and refunds process as smooth and hassle-free as possible, despite the logistical challenges that international shipping can sometimes present.
Thank you for choosing Reverence Retail. We deeply appreciate your business and the opportunity to serve you. Should you have any further questions or need assistance, please do not hesitate to contact our support team — we are here to help and ensure your shopping experience remains positive and fulfilling.
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